SLA

Welcome to Maxnett

We provide a range of IT services that deliver real business value and reduce your annual IT spend.

Our experts will work with you to provide a fast and reliable IT network as well as world class IT support and maintenance.

Contact us to learn how we can help your business overcome collaborative and technology challenges and achieve the results you need to move forward.

SLA

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Maxnett provide a range of SLAs to meet your requirements. A typical SLA can be seen below

Standard SLA

Instant telephone response or call back within 5 minutes
Unlimited Helpdesk Support Mon-Fri 9-5.30
Onsite Repsonse within 1 hour for emergencies
Onsite Reponse within 24 hours for non emergencies
24/7 ProActive Network monitoring
Out of hours updates to avoid disruption